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24-Hour Cancellation Policy:
Planet Math's cancellation & late arrival phone number: 441-707-1412.
Parents, please store this number where it will be convenient for you. Tutorials are standing appointments each week and the tutors will be there ready to teach.
Reason for this policy: notifying us of your intention to cancel or reschedule 24 hours in advance gives us an opportunity to schedule someone else for that time slot. This is important because others may be on a waiting list or may also be looking for an opportunity to reschedule for a different time. As much advanced notice as possible is always appreciated.
IF YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 24 HOURS NOTICE, YOU WILL BE CHARGED FOR THE MISSED APPOINTMENT. IF YOU SIMPLY DO NOT SHOW UP FOR A SCHEDULED APPOINTMENT, YOU WILL BE CHARGED FOR THE MISSED APPOINTMENT. ARRIVING LATE WITHOUT NOTIFICATION: THE TUTOR WILL WAIT FOR UP TO 15 MINUTES AFTER WHICH HE/SHE WILL ASSUME YOU ARE NOT COMING AND MAY LEAVE THE BUILDING. IN SUCH A CASE, YOU WILL BE CHARGED FOR A MISSED APPOINTMENT.
If you are running late, please notify us and we will still have the session. As always EMERGENCY situations are inevitable and we kindly request that you provide us with details as soon as possible in the above-mentioned scenario. Situational cancellations will be taken into consideration on a case-by-case basis If you have any questions about this cancellation policy, you may contact us any time.
There will be no rollover credits for cancelled sessions. You will be granted 7 days to make up for your cancelled sessions - please make arrangements with Planet Math Administrator.
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